🔒 Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Welcome to Frangipani Queen. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our website, we may collect:

  • Account Information: Name, email address, password when you create an account
  • Order Information: Billing and shipping address, phone number, email
  • Payment Information: Handled securely by PayPal and payment processors (we do not store full credit card numbers)
  • Communications: Content of messages you send us, including contact forms and support emails
  • Marketing Preferences: Newsletter subscription preferences

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, navigation patterns
  • Cookies: Session data, preferences, shopping cart contents
  • Location Data: General location based on IP address

3. How We Use Your Information

We use your information for:

  • Order Processing: Fulfilling and delivering your orders
  • Customer Service: Responding to inquiries and providing support
  • Account Management: Managing your account and preferences
  • Marketing: Sending newsletters and promotional offers (with your consent)
  • Website Improvement: Analyzing usage to improve functionality
  • Legal Compliance: Meeting legal obligations and preventing fraud
  • Personalization: Providing personalized product recommendations

Marketing Communications: You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality (shopping cart, login)
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track visitors across websites for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

5. Third-Party Services

We use third-party services that may collect your information:

  • Firebase (Google): Authentication, database, and hosting services
  • PayPal: Payment processing
  • Google Analytics: Website analytics (if implemented)
  • Email Service Providers: Newsletter delivery
  • Shipping Carriers: Order fulfillment and tracking

These services have their own privacy policies governing how they use your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • SSL/TLS encryption for data transmission
  • Secure authentication systems (Firebase Authentication)
  • Regular security audits and updates
  • Access controls and employee training
  • Secure payment processing (PCI DSS compliant processors)

Security Note: While we strive to protect your data, no internet transmission is 100% secure. Please use strong passwords and protect your account credentials.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax records for 7 years)
  • Resolve disputes and enforce agreements

You may request deletion of your account and data at any time (subject to legal retention requirements).

8. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update incorrect or incomplete data
  • Deletion: Request deletion of your data ("right to be forgotten")
  • Restriction: Request limited processing of your data
  • Portability: Receive your data in a machine-readable format
  • Object: Object to certain types of processing
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at info@frangipaniqueen.com

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including Australia. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Your Privacy Matters: We are committed to transparency and protecting your personal information. If you have concerns about how we handle your data, please don't hesitate to contact us.