🚚 Shipping Information
Domestic Shipping (Australia)
Shipping Rates
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $12.95 |
| Express Shipping | 2-3 business days | $19.95 |
| Priority Express | 1-2 business days | $29.95 |
| Free Shipping | 5-7 business days | FREE on orders over $150 |
Note: Delivery times are estimates and may vary depending on your location and weather conditions. Remote areas may experience longer delivery times.
International Shipping
We ship premium frangipani cuttings to over 50 countries worldwide!
International Rates
| Region | Delivery Time | Cost |
|---|---|---|
| New Zealand & Pacific Islands | 7-14 business days | $25.00 |
| Asia | 10-21 business days | $35.00 |
| North America & Europe | 14-28 business days | $45.00 |
| Rest of World | 21-35 business days | $55.00 |
Important: International customers are responsible for customs duties, taxes, and any phytosanitary requirements in their country. Please check your local regulations before ordering.
Packaging & Handling
Your frangipani cuttings are our pride and joy! We take extreme care in packaging to ensure they arrive in perfect condition.
Our Packaging Process:
- Expert Preparation: Each cutting is carefully inspected, cleaned, and prepared for shipping
- Protection: Wrapped in protective material to prevent damage during transit
- Moisture Control: Appropriate moisture levels maintained to keep cuttings fresh
- Secure Boxing: Packed in sturdy boxes with cushioning material
- Labeling: Clear handling instructions marked on all packages
- Temperature Considerations: Special packaging for extreme weather conditions
Tracking Your Order
Once your order ships, you'll receive:
- Email notification with tracking number
- Link to track your shipment in real-time
- Estimated delivery date
- SMS notification when package is out for delivery (domestic only)
Processing Time: Orders are typically processed and dispatched within 1-3 business days. During peak seasons (spring/summer), processing may take up to 5 business days.
Seasonal Shipping Restrictions
For the health of your plants, we may temporarily suspend shipping to certain regions during extreme weather conditions:
- Summer (Dec-Feb): Limited shipping to extremely hot regions
- Winter (Jun-Aug): Limited shipping to freezing climates
- Storm Warnings: Delays possible during severe weather events
We'll always contact you if your order is affected by weather restrictions.
Frequently Asked Questions
Can I change my shipping address after ordering?
Yes, but only if your order hasn't been dispatched yet. Contact us immediately at info@frangipaniqueen.com or call 0417 756 782.
Do you ship on weekends?
We dispatch orders Monday to Friday. Orders placed on weekends will be processed the following Monday.
What if I'm not home for delivery?
Our couriers will leave a card with instructions for redelivery or collection from a local depot.
Can I collect my order in person?
Local pickup may be available by arrangement. Please contact us to discuss.
Need Help? Contact our shipping team at 0417 756 782 or email info@frangipaniqueen.com