❓ Frequently Asked Questions

Simply browse our catalog, add items to your cart, and proceed to checkout. You can pay via PayPal or bank deposit. Create an account to save your favorites and track orders!

We accept PayPal (credit/debit cards) and direct bank deposits. Both methods are secure and reliable. Bank deposit details will be provided at checkout.

Yes! Contact us immediately at 0417 756 782. If your order hasn't shipped yet, we can cancel or modify it free of charge. Once shipped, standard return policy applies.

Yes! Check our Announcements page for current promotions. We also offer codes like WELCOME10 (10% off first order), FRANGIPANI20 (20% off $100+), and seasonal specials.

Domestic Australia: 5-7 days (standard), 2-3 days (express), 1-2 days (priority). International: 7-35 days depending on destination. See our Shipping page for detailed information.

Yes! We ship to over 50 countries worldwide. Please check your country's phytosanitary requirements. International customers are responsible for customs duties and import taxes.

Domestic: $12.95 (standard), $19.95 (express), $29.95 (priority). FREE shipping on orders over $150! International: $25-$55 depending on region. See Shipping Information for details.

Absolutely! You'll receive tracking information via email once your order ships. You can track it in real-time through the courier's website.

Unpack immediately, keep in warm dry place (15-30°C), DON'T water for 2-3 weeks to allow callusing, provide bright indirect light, then plant in well-draining soil. Detailed care instructions included with every order!

Usually 4-8 weeks after planting, depending on temperature and variety. Warmer conditions (20-30°C) promote faster rooting. Be patient—frangipanis are slow but reliable rooters!

Frangipanis prefer tropical/subtropical climates but can grow in temperate zones if protected from frost. They can be grown in pots and moved indoors during winter. Contact us for climate-specific advice!

Well-draining soil is essential! Use cactus/succulent mix or add 50% perlite/sand to regular potting mix. Poor drainage causes rot. Frangipanis prefer slightly acidic to neutral pH (6.0-7.0).

Water deeply but infrequently. Let soil dry completely between waterings. In summer: weekly. In winter: monthly or not at all (dormant). Overwatering is the #1 cause of problems!

Contact us within 48 hours with photos. We'll send a replacement immediately at no charge! Our Plant Guarantee covers arrival condition and initial 30 days of growth.

Yes! You have 14 days from delivery to initiate a return. See our Returns & Exchanges page for the full process. We want you to be completely happy!

Our 30-day Plant Guarantee covers this! If your cutting fails to thrive with proper care, we'll replace it free. Contact us with photos and care details.

A cutting is a branch segment that you propagate yourself. It's more affordable, easy to ship, and the traditional way to grow frangipanis. You'll watch your plant grow from the beginning!

From cuttings: usually 1-3 years depending on size, variety, and growing conditions. Larger cuttings may flower the first year! Flowering occurs in warm months (spring/summer).

Yes! Most varieties lose their leaves in winter (dormancy period). This is normal and healthy. They'll regrow in spring. Evergreen varieties exist but are less common.

The sap can be irritating to skin and is toxic if ingested. Keep away from pets and children. Wear gloves when handling. However, they're not highly dangerous and are commonly grown safely in gardens.

No, you can checkout as a guest. However, creating an account lets you track orders, save favorites to your wishlist, view order history, and checkout faster on future orders!

Log into your account and go to "My Orders" or use the tracking link in your shipping confirmation email. You'll see real-time updates from our courier.

Click "Forgot Password" on the sign-in page. You'll receive a password reset link via email. If you don't receive it, check your spam folder or contact us.