🛡️ Plant Health Guarantee

Our Promise to You

We guarantee that every frangipani cutting will arrive healthy, vigorous, and ready to thrive in your garden. If you're not completely satisfied within 30 days, we'll replace it free of charge!

What's Covered

Our comprehensive Plant Health Guarantee covers:

  • Arrival Condition: Cuttings arrive fresh, undamaged, and in excellent health
  • Quality Standards: Premium grade cuttings that meet our strict quality criteria
  • Variety Accuracy: Correct species and variety as advertised
  • Initial Growth: Healthy root development within 30 days (with proper care)
  • Disease Free: Free from pests, diseases, and rot at time of delivery
  • Viable Cuttings: Capable of successful propagation when cared for correctly

30-Day Guarantee Period: Your guarantee coverage begins from the date of delivery and extends for 30 full days.

What's Not Covered

To be fair to all customers, our guarantee does not cover:

  • Damage caused by improper care or neglect
  • Failure to follow our care instructions
  • Damage from extreme weather (frost, heat stress) after delivery
  • Problems arising after 30 days from delivery
  • Natural leaf drop during acclimation (normal for cuttings)
  • Overwatering or underwatering by customer
  • Pest or disease infestation introduced by customer
  • Cuttings planted directly in ground without proper hardening off

Important: Please read our included care instructions carefully. Most cutting failures are due to incorrect watering or temperature exposure.

How to Make a Claim

If you experience any issues with your frangipani cutting, here's how to file a claim:

Step 1: Document the Issue

  • Take clear photos showing the problem (multiple angles)
  • Include photos of the cutting in its pot/location
  • Document any visible issues (rot, discoloration, damage)
  • Note when the problem was first noticed

Step 2: Contact Us Within 30 Days

Reach out to us before the 30-day guarantee period expires:

Step 3: Provide Information

Include in your message:

  • Order number
  • Date of delivery
  • Description of the problem
  • Photos (attach to email or send via WhatsApp)
  • Care routine you've followed

Step 4: Review & Resolution

We'll review your claim within 24-48 hours and:

  • Approve immediate replacement (shipped within 3 business days), or
  • Request additional information if needed, or
  • Provide care advice to help recover the cutting

Fast Track Replacement

For clear cases of arrival damage or quality issues, we'll ship your replacement immediately—no need to return the original cutting!

Care Requirements

To maintain your guarantee coverage, please follow these essential care guidelines:

Upon Arrival:

  • Unpack cuttings immediately upon delivery
  • Inspect for any damage (report within 48 hours)
  • Keep in warm, dry location (15-30°C / 60-85°F)
  • Avoid direct hot sun for first week

Initial 2-3 Weeks:

  • Do NOT water - Cuttings need time to callus
  • Place in bright, indirect light
  • Good air circulation (prevent rot)
  • Monitor for any signs of problems

After 3 Weeks:

  • Plant in well-draining succulent/cactus mix
  • Water lightly when soil is completely dry
  • Gradually increase sun exposure
  • Watch for root development

Detailed Care Guide: Every order includes our comprehensive Frangipani Care Guide with step-by-step instructions for success!

Frequently Asked Questions

How long does the guarantee last?

30 days from your delivery date. We recommend inspecting your cuttings upon arrival and noting the delivery date for your records.

Can I get a refund instead of a replacement?

Our guarantee provides replacements rather than refunds. However, if you prefer a refund, please see our Returns Policy.

What if my cutting dies after 30 days?

While our guarantee covers 30 days, we're always happy to provide care advice! Contact us and we'll help troubleshoot. We may offer a discount on your next order.

Do I need to return the damaged cutting?

No! Keep it and continue caring for it—it may still recover. We'll send your replacement regardless.

What if the problem was my fault?

If the issue was due to care mistakes, the guarantee doesn't apply. However, contact us anyway—we want you to succeed and will provide advice and may offer a discount on a replacement.

Can I extend the guarantee?

The 30-day period is firm, but we genuinely care about your success. Even after 30 days, reach out if you have concerns—we'll always try to help!

Why We Offer This Guarantee

At Frangipani Queen, we're passionate about frangipanis and want every customer to experience the joy of growing these beautiful plants. Our guarantee is our commitment to:

  • Provide only the highest quality cuttings
  • Support you throughout your growing journey
  • Stand behind our products 100%
  • Build long-term relationships with our customers
  • Share our love of frangipanis with the world

We've been growing frangipanis for over 25 years, and we know what it takes to produce healthy, viable cuttings. When you order from us, you're getting that expertise and dedication packaged with every cutting.

Have Questions About Our Guarantee? We're here to help! Call 0417 756 782 or email info@frangipaniqueen.com